Account deletion · Updated 30 September 2026
Delete your Zuri Tales account.
This page is for parents and guardians who want to permanently delete a Zuri Tales account and its associated family data. Zuri Tales is operated by Bytes n Gigs.
Delete your account in the app
- Sign in to Zuri Tales using the parent account.
- Open Grown-ups.
- Select Account & privacy.
- Select Delete account and follow the confirmation steps.
This permanently deletes the parent account and all child profiles connected to it.
Request deletion without the app
If you cannot access the app, email us from the address registered to your Zuri Tales account. Use the subject Delete my Zuri Tales account. We may ask you to verify account ownership before processing the request.
Email an account-deletion request
Do not include a child’s full name, date of birth, photograph, voice recording, password or payment-card details.
Data deleted with your account
Deletion removes or de-identifies the account information held by Zuri Tales, including:
- The parent email address and authentication account
- Child profiles, including nicknames, ages, avatars, interests and preferences
- Reading history, favourites, saved stories, queues, routines and Story Passport progress
- Parent-created stories and other family content stored with the account
- Notification preferences and cloud-synchronised app settings
Family voice recordings and downloaded audio are stored privately on the device and are not uploaded by Zuri Tales. Remove the app or clear its local data to remove those device files.
Data that may be retained
Account deletion is targeted for completion within 30 days. Limited transaction records may be retained where required for tax, accounting, fraud prevention, dispute resolution or other legal obligations. Temporary backups and security logs may remain for up to 90 days before deletion or de-identification.
Deleting a Zuri Tales account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription separately in your Apple or Google account settings to stop future renewals.
Delete only a child profile
If you want to keep the parent account, open Grown-ups → Manage children, select the child profile and choose Delete profile. This removes that profile and its associated progress without deleting the parent account.
Need help?
Email privacy@zuritales.app for deletion or privacy requests. For general product support, email support@zuritales.app.