Support

How can we help your bedtime?

Zuri Tales is operated by Bytes n Gigs. For help with accounts, stories, narration, downloads, bedtime tools or subscriptions, email support@zuritales.app.

Before contacting support

Please include your device type, the Zuri Tales app version, a short description of what happened and any error message. Do not email a child’s full name, date of birth, photograph, voice recording, password or payment-card details.

Yearly Premium subscriptions

Yearly Premium renews automatically unless it is cancelled through the App Store or Google Play before the end of the current billing period. Cancelling renewal does not remove access before the paid period ends. After reinstalling the app or moving to another device, open Grown-ups → Restore subscription. Apple or Google processes payment; Zuri Tales does not receive full payment-card details.

Account and child-profile deletion

Parents can delete a child profile or the entire account from Grown-ups → Account & privacy. Privacy, access, correction and deletion requests can also be sent to privacy@zuritales.app.

Safety

Zuri Tales does not provide medical advice. Calm exercises, feelings-based suggestions and bedtime tools are general wellbeing features for families. Seek appropriate professional help for health or safety concerns.

Contact

Support: support@zuritales.app
Privacy: privacy@zuritales.app